Rhapsody Rise Headcollar with colored stitching and crystals

At Calypso, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 14 days for a full refund or exchange. To initiate a return or exchange, please contact us and we'll be happy to assist you.

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At Calypso, we are committed to ensuring the satisfaction of our customers. This policy outlines the terms for returns and exchanges of products purchased from our online store, in accordance with EU consumer protection laws.

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Right to Cancel

In line with EU regulations, customers have the right to cancel an order and return purchased goods within 14 days for any reason and without justification.

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Return Conditions

• Eligibility: If you are a consumer in the European Union, you have a legal right to a “cooling off” period. Products must be in their original condition, unused, and with all tags and packaging intact. Customized or personalized items are not eligible for return unless they are defective.

• Return Period: Returns must be initiated within 14 days from the date of receipt of the goods.

• Return Process: To initiate a return, please contact our customer service team via our contact form to receive a return authorization and instructions.

• Refund: Refunds will be processed to the original method of payment within 14 days of receiving the returned item(s), provided the goods are in acceptable condition.

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Exchange Policy

• Exchange Period: Exchanges can be made within 14 days of receiving the product.

• Conditions for Exchange: Items for exchange must be in new and unused condition, with all original tags and packaging.

• Process for Exchange: Contact our customer service to check the availability of the desired product and receive exchange instructions.

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Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement and cover any necessary shipping costs.

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Shipping Costs for Returns

• Faulty Products: Calypso will bear the shipping costs for returning defective or incorrect items.

• Change of Mind: For returns due to change of mind or other reasons not due to error on our part, the customer are responsible for the return shipping costs.

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Refusal of Return/Exchange

We reserve the right to refuse returns or exchanges that do not meet our policy conditions. This includes products that are returned damaged, worn, or altered.

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Legal Compliance

This policy is created in compliance with EU Regulations.

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Contact Information

For any questions or concerns regarding returns and exchanges, please contact our customer service team via our contact form.

We offer shipping troughout the world!​

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This Shipping Policy applies to all products purchased through our website.

 

Delivery Locations

We deliver to all countries within the European Union and the rest of the world.

Please note that restrictions may apply for certain regions that are hard to reach or have specific regulations.

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Shipping Costs

At Calypso, we offer free shipping on all orders for Ireland and the European Union. For the rest of the world, shipping cost is a fixed amount of E15 for a small box and E30 for a large box.

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Dispatch Time

Orders are usually dispatched within 2  business days after the order is placed and payment is received. If there are any delays, we will notify you promptly.

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Delivery Time

Delivery time varies depending on the destination:

• Domestic (Ireland): 3-5 days

• Other EU countries: 4-6 days.  We will provide a tracking number for your convenience.

• Rest of the world: 8-10 working days.

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Customs, Duties, and Taxes

All orders shipping to countries within the EU will not incur additional customs duties or taxes as per EU regulations. To the UK and the rest of the world, Customs or taxes may be required upon entry.

 

Damaged or Lost Orders

We ensure the quality of the  packaging of your order. In the rare event that your order arrives damaged or is lost during transit, please contact us immediately. We will work with the shipping provider to resolve the issue as soon as possible and may provide a replacement or refund if appropriate.

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Returns and Exchanges

For returns and exchanges, please refer to our detailed Return Policy.

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Contact Us

For any queries regarding your order or our shipping policy, please contact our customer service team via our contact form.